Our Reviews Management service includes monitoring and responding to customer reviews, encouraging positive feedback, and addressing negative comments professionally. We help safeguard your restaurant’s online reputation and improve your review scores.

We monitor key platforms like Google, Yelp, and Facebook. These platforms are crucial for your restaurant’s success, and we ensure your reputation is managed effectively across all of them.

We respond promptly and professionally to negative reviews, aiming to resolve any issues and show excellent customer service. By addressing feedback constructively, we help protect your restaurant’s reputation and turn negative experiences into positive outcomes.

While we cannot remove reviews, we focus on addressing customer concerns professionally, which can mitigate the impact of negative feedback.

Reputation management is vital for local SEO because search engines prioritize businesses with positive reviews and active engagement. Addressing reviews professionally helps improve your ranking in search results and demonstrates your commitment to customer satisfaction.

Yes, we provide regular performance reports that include metrics like review growth, customer sentiment, and responses.

The Standard plan includes review monitoring and responses on Google, Facebook, and Yelp, while the Pro plan includes everything in Standard but also includes a review boost campaign, complaint resolution, and a QR code to encourage reviews.

While results vary, most restaurants see noticeable improvements in their ratings within the first 1 to 3 months of consistent review management. Older restaurants can take longer depending on the number of reviews their platform has.

Yes, we can help flag and report fake or inappropriate reviews to the relevant platforms for removal.